Problems at CVS

Problem #1: Keeping items in stock.

CVS is already out of the Oral-B CrossAction toothbrushes and it is only Monday!!

This is getting to be a habit with them. I bought the last two SmartRinse mouthwashes on June 1st and they still do not have any in stock. That is 15 days and they still haven't restocked them. When you complain about these things they will tell you that they restock the shelves on Thursdays...however obviously a couple of Thursdays have come and gone since then and they still haven't restocked the mouthwash.

What you can do about it:

• Complain to the store manager. The squeeky wheel gets the grease.
• Ask for a rain check. (If you are getting a rain check for an item that is only on sale or generating ECBs for that specific week you will have to buy the "invisible" items and then they will give you a raincheck that says you already paid. You bring that raincheck in later when the item is in stock and get your items.)
• Complain to CVS national offices. Sometimes your receipt will have a toll free number you can call to take a poll. You can tell them exactly how you feel and what you couldn't find, etc.

Problem #2: Having the wrong size for the sale price.

Today I went to buy the Alavert. The 6.99 sale price and $5 ECBs were for the 12 or 15 count boxes. CVS didn't have anything smaller than 18 count. I asked the manager (Lori, now I know her name) and she said that the 18 count boxes were bonus packs (originally marked 12 ct. but boosted to 18) and would count for the sale price and the ECBs. She was right. It all worked when I checked out.

What you can do about it:

• Always ask the manager. Those Alaverts were not marked in any way shape or form. They didn't say they were on sale for 6.99 or that they gave ECBs...but they did.
• Know your sale flyer. Keep it with you at all times in order to show clerks and manager they exact items and sizes.

I hope this helps you all.